WORK

RESUME

WORK

RESUME

I'm Chanel, a

Product Designer

based in the Phoenix area who believes that great design is about creating meaningful connections between people and technology.
‍
I recently worked at Wayfair, where I helped shape post-order experiences for global customers and service associates.

See My Work

Case Studies

Help & Contact

Wayfair | 2024

Creating a personalized Help Center with a Virtual Assistant integration.

Help & Contact

Wayfair | 2024

Creating a personalized Help Center with a Virtual Assistant integration.

Refund Tracker

Wayfair | 2024

Providing customers a way to track the status of their returns or refund.

Refund Tracker

Wayfair | 2024

Providing customers a way to track the status of their returns or refund.

Item Not Delivered

Wayfair | 2024

Empowering customers to self-solve undelivered orders.

Item Not Delivered

Wayfair | 2024

Empowering customers to self-solve undelivered orders.

Dynamic Discounts

Wayfair | 2023

Promoting an alternative option to returns when facing buyer's remorse.

Dynamic Discounts

Wayfair | 2023

Promoting an alternative option to returns when facing buyer's remorse.

Reporting a Problem

Wayfair | 2021-2022

Consolidated mulitple end-user products into one cohesive experience.

Reporting a Problem

Wayfair | 2021-2022

Consolidated mulitple end-user products into one cohesive experience.

Service Pattern Library

Wayfair | 2020-2024

Created reusable UI patterns for a suite of 20+ internal and customer-facing products.

Service Pattern Library

Wayfair | 2020-2024

Created reusable UI patterns for a suite of 20+ internal and customer-facing products.

How I Work

Cross-Platform Experience

Collaborating with cross-functional teams enables me to design seamless, multi-platform experiences that solve complex user and business challenges. From responsive web to email to virtual assistants, I’ve crafted solutions for global agents and customers, navigating intricate journeys with care.

Data-Informed, People-Centered

Blending data-driven insights with empathy is central to my approach, ensuring every voice is heard and valued. That's why I support my team’s decisions with a balance of quantitative and qualitative data, delivering solutions that truly make an impact.

Thrive in Complex Spaces

Working in complex problem spaces requires me to be a systems thinker, facilitating cross-functional alignment between different teams in order to design sustainable solutions that can scale for the long-term.

Encourage Design Thinking

Solutions that truly make a difference come from fostering a collaborative, inclusive environment where every partner has a voice. Leading workshops is a joy—especially when non-designers join the process, unlocking creative solutions through design thinking!

Design Toolbox

Methodology

Typically I follow the double diamond method, utilizing divergent and convergent thinking throughout the process, in order to define the problem to solve and evolve our concepts.

Apps

I keep these on heavy rotation while designing:

Design and Partnership Principles

Create impactful designs with data

Balance quantitative and qualitative data to help users achieve their goals.

Think about the bigger picture

Consider short-term and long-term goals, designing from a holistic lens.

Balance business and user needs

Align business goals with user needs and consider our impact on customers.

Deliver accessible experiences

Empower all users to reach their goals with confidence, resulting in brand trust.

Value and respect all ideas

Foster a culture of open discussion and respect for all ideas.

Dive deep into the problem

Use research to tell compelling stories that drive design decisions.

My Impact

Chanel excels in how she breaks down work - from distilling ambiguous requirements to mapping out a clear plan of attack - she brings a truly unique and detailed-oriented approach to planning.
- Associate Director, Product Design
Chanel continues to be someone who exemplifies the standards for delivery and craft; the qualities all designers should be striving for. She values and respects feedback from teammates and partners, and continuously looking to refine her work to be its best.
- Associate Director, Product Design
Chanel carries many responsibilities and handles it all with grace. She is an inclusive thought partner and helps us drive toward long-term success.
- Associate Director, Product Management
Chanel is an absolutely wonderful designer to work with! She is thoughtful, articulate, and immensely open to feedback. The brief time that I worked with her on Service projects were some of the best. Looking to more such collaborations!!
- Lead Product Designer
The workshops that you've conducted over the past few months have really been inspiring and had great results! You've done a great job managing huge groups of stakeholders and put in a crazy amount of hours into making that research shareable.
- Lead Product Designer
Thank you for being one of PPXD's strongest assets, even when the going gets tough, you continue to have the best attitude! Your work ethic speaks for itself.
- Product Design Senior Manager
Chanel has delivered some HUGE wins for Wayfair this year. She has changed the experience of the Damage/Defect journey for the better and it shows in the results the analytics team shares.
- Product Designer
Chanel is a dedicated and talented product designer. She actively defines what needs to be done from a design standpoint, and what she wants to know more about through research/testing or from a content standpoint to iterate on her design. She sets and meets deadlines consistently, and is adaptable and able to shift things around as needed.
- Product Manager
Chanel is very quick to respond to design questions. She went on to propose including engineers earlier in the process of design review for larger projects to have less of back-and-forth during implementation!
- Senior Engineer
Chanel is a fantastic example of how to work collaboratively with research and to use both roles to help drive better results with a relentless customer focus. She balances high-level themes with detailed insights and specific recommendations to improve experiences. Very impressed with her depth of research and analysis!
- UX Researcher
Chanel excels in how she breaks down work - from distilling ambiguous requirements to mapping out a clear plan of attack - she brings a truly unique and detailed-oriented approach to planning.
- Associate Director, Product Design
Chanel continues to be someone who exemplifies the standards for delivery and craft; the qualities all designers should be striving for. She values and respects feedback from teammates and partners, and continuously looking to refine her work to be its best.
- Associate Director, Product Design
Chanel carries many responsibilities and handles it all with grace. She is an inclusive thought partner and helps us drive toward long-term success.
- Associate Director, Product Management
Chanel is an absolutely wonderful designer to work with! She is thoughtful, articulate, and immensely open to feedback. The brief time that I worked with her on Service projects were some of the best. Looking to more such collaborations!!
- Lead Product Designer
The workshops that you've conducted over the past few months have really been inspiring and had great results! You've done a great job managing huge groups of stakeholders and put in a crazy amount of hours into making that research shareable.
- Lead Product Designer
Thank you for being one of PPXD's strongest assets, even when the going gets tough, you continue to have the best attitude! Your work ethic speaks for itself.
- Product Design Senior Manager
Chanel has delivered some HUGE wins for Wayfair this year. She has changed the experience of the Damage/Defect journey for the better and it shows in the results the analytics team shares.
- Product Designer
Chanel is a dedicated and talented product designer. She actively defines what needs to be done from a design standpoint, and what she wants to know more about through research/testing or from a content standpoint to iterate on her design. She sets and meets deadlines consistently, and is adaptable and able to shift things around as needed.
- Product Manager
Chanel is very quick to respond to design questions. She went on to propose including engineers earlier in the process of design review for larger projects to have less of back-and-forth during implementation!
- Senior Engineer
Chanel is a fantastic example of how to work collaboratively with research and to use both roles to help drive better results with a relentless customer focus. She balances high-level themes with detailed insights and specific recommendations to improve experiences. Very impressed with her depth of research and analysis!
- UX Researcher
Chanel excels in how she breaks down work - from distilling ambiguous requirements to mapping out a clear plan of attack - she brings a truly unique and detailed-oriented approach to planning.
- Associate Director, Product Design
Chanel continues to be someone who exemplifies the standards for delivery and craft; the qualities all designers should be striving for. She values and respects feedback from teammates and partners, and continuously looking to refine her work to be its best.
- Associate Director, Product Design
Chanel carries many responsibilities and handles it all with grace. She is an inclusive thought partner and helps us drive toward long-term success.
- Associate Director, Product Management
Chanel is an absolutely wonderful designer to work with! She is thoughtful, articulate, and immensely open to feedback. The brief time that I worked with her on Service projects were some of the best. Looking to more such collaborations!!
- Lead Product Designer
The workshops that you've conducted over the past few months have really been inspiring and had great results! You've done a great job managing huge groups of stakeholders and put in a crazy amount of hours into making that research shareable.
- Lead Product Designer
Thank you for being one of PPXD's strongest assets, even when the going gets tough, you continue to have the best attitude! Your work ethic speaks for itself.
- Product Design Senior Manager
Chanel has delivered some HUGE wins for Wayfair this year. She has changed the experience of the Damage/Defect journey for the better and it shows in the results the analytics team shares.
- Product Designer
Chanel is a dedicated and talented product designer. She actively defines what needs to be done from a design standpoint, and what she wants to know more about through research/testing or from a content standpoint to iterate on her design. She sets and meets deadlines consistently, and is adaptable and able to shift things around as needed.
- Product Manager
Chanel is very quick to respond to design questions. She went on to propose including engineers earlier in the process of design review for larger projects to have less of back-and-forth during implementation!
- Senior Engineer
Chanel is a fantastic example of how to work collaboratively with research and to use both roles to help drive better results with a relentless customer focus. She balances high-level themes with detailed insights and specific recommendations to improve experiences. Very impressed with her depth of research and analysis!
- UX Researcher
Chanel excels in how she breaks down work - from distilling ambiguous requirements to mapping out a clear plan of attack - she brings a truly unique and detailed-oriented approach to planning.
- Associate Director, Product Design
Chanel continues to be someone who exemplifies the standards for delivery and craft; the qualities all designers should be striving for. She values and respects feedback from teammates and partners, and continuously looking to refine her work to be its best.
- Associate Director, Product Design
Chanel carries many responsibilities and handles it all with grace. She is an inclusive thought partner and helps us drive toward long-term success.
- Associate Director, Product Management
Chanel is an absolutely wonderful designer to work with! She is thoughtful, articulate, and immensely open to feedback. The brief time that I worked with her on Service projects were some of the best. Looking to more such collaborations!!
- Lead Product Designer
The workshops that you've conducted over the past few months have really been inspiring and had great results! You've done a great job managing huge groups of stakeholders and put in a crazy amount of hours into making that research shareable.
- Lead Product Designer
Thank you for being one of PPXD's strongest assets, even when the going gets tough, you continue to have the best attitude! Your work ethic speaks for itself.
- Product Design Senior Manager
Chanel has delivered some HUGE wins for Wayfair this year. She has changed the experience of the Damage/Defect journey for the better and it shows in the results the analytics team shares.
- Product Designer
Chanel is a dedicated and talented product designer. She actively defines what needs to be done from a design standpoint, and what she wants to know more about through research/testing or from a content standpoint to iterate on her design. She sets and meets deadlines consistently, and is adaptable and able to shift things around as needed.
- Product Manager
Chanel is very quick to respond to design questions. She went on to propose including engineers earlier in the process of design review for larger projects to have less of back-and-forth during implementation!
- Senior Engineer
Chanel is a fantastic example of how to work collaboratively with research and to use both roles to help drive better results with a relentless customer focus. She balances high-level themes with detailed insights and specific recommendations to improve experiences. Very impressed with her depth of research and analysis!
- UX Researcher

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